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Have questions or feedback? We'd love to hear from you! Feel free to reach out using the contact form or connect with us via email or phone. We are here to help you and provide any information you need. Your input is valuable to us as we strive to enhance your experience. We aim to respond promptly and look forward to helping you.
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FAQS
How does the booking process work?
Send me your holiday dates, postcode and whether you need one or two visits per day. I’ll check my availability and confirm the total price.
If you would like to go ahead, I’ll send you a short booking form and a payment link for a 20% deposit. Once the form and deposit have been received, your dates are secured.
Before your first booking, we’ll arrange a complimentary meet and greet so I can meet you and your cats, learn about their routines and collect any keys or access instructions. Everything will be recorded in your personal Cat Care Plan.
The remaining balance is due 48 hours before the first scheduled visit.
What if my cat is becomes unwell while I am away?
If your cat appears unwell, I will contact you or your nominated emergency contact as soon as possible.
If I believe urgent veterinary attention is needed and I cannot reach either of you, I will take your cat to their usual veterinary practice or, if necessary, the nearest available emergency vet.
You will be kept updated wherever possible. Any veterinary treatment, medication, transport or related costs remain the responsibility of the cat’s owner.
Before your booking, you will be asked to provide your vet’s details, an emergency contact and written authority allowing me to seek veterinary care on your behalf.
Cat Care at Home is not responsible for illness, injury or loss arising from a pre-existing condition, the cat’s normal behaviour, inaccurate or incomplete information supplied by the owner, or circumstances outside our reasonable control. This does not exclude responsibility for loss caused by our failure to exercise reasonable care and skill.
What happens if I need to cancel?
I understand that plans sometimes change. If you cancel more than 24 hours before your first scheduled visit, your 20% deposit will be refunded.
If you cancel with less than 24 hours’ notice, the deposit will be retained because the dates have been reserved exclusively for you.
If you have already paid the remaining balance, this will be refunded, less the retained deposit.
