Contact Us

You can contact us via phone, email or our social media pages. We can check availability for your chosen dates and if you are happy to go ahead we will email a Booking Form and reserve those dates for you. 10 days before your departure we will call to arrange for a free meet & greet visit to exchange keys, check feeding instructions but most importantly, to be introduced to your Fur-Babies. At this stage all details are added to our 'Cat Care Plan' and a 10% refundable deposit is taken to secure the booking. Final balance is requested 48 hours prior to your departure.

We understand that plans can change. If you need to cancel your booking, please provide at least 48 hours’ notice to avoid any charges. Cancellations made with less than 48 hours’ notice may be subject to a 50% cancellation fee. If you have any concerns or need to amend your booking, just get in touch—I’ll always do my best to accommodate. Credit and Debit Cards are accepted via a link that is sent as part of your final booking plan. Bank Transfer can be arranged upon request.

If your cat shows any signs of being unwell during your absence, we’ll contact you immediately to discuss the situation. In an emergency, we will seek veterinary care without delay—either with your usual vet (if local and accessible) or a trusted nearby practice. We will always follow your instructions where possible and keep you updated every step of the way. Your cat’s health and wellbeing is our top priority, and we will act with care, common sense, and compassion at all times.

Please note: while every effort will be made to ensure your cat's safety and wellbeing, Cat Care at Home cannot accept liability for illness, injury, or loss during your absence.